Terms and Conditions
Securing your booking with us by payment of your deposit, constitutes affirmation that you have read, understood and agreed to the following terms and conditions.
Please read this agreement carefully, upon entering into this agreement, you the client agree to be bound by the terms within.
These are the only Terms and Conditions upon which we will contract with you. No alteration or substitution to these Terms and Conditions shall be valid unless agreed in writing.
1. GENERAL
1.1 Agreement of contract: The contracted client is the lead name on the invoice. For decoration services this must be the person whose name is on the rental property agreement.
2. SET UP
2.1 Required setting up time: We require a minimum duration of 3 hours to set up the venue décor. This may be more, depending on the nature of the décor and the number of guests. The exact time required will be confirmed through email consultation. If the time constraints given for setting up are extremely limited, depending on your décor requirements, additional staff may need to brought in to ensure a timely turnaround. This may incur an additional charge.
2.2 Set up conditions: Where an installation and set up service has been requested, it is the clients responsibility to ensure that the venue is ready at the times stated. Failure to comply can result in further charges or abandonment.
2.3 Point of contact: It is expected that the client will provide details (name and telephone number) for a point of contact for the duration of the set up. This is in the event of difficulties with access at the venue or set up on the day. You will need to ensure the nominated individual is available.
2.4 We cannot accept responsibility for any of our items that are damaged after we have left the venue e.g. balloons popping. Our decorations are intended as temporary constructions, they are set up to withstand the weekend; however, they are not permanent installations and can easily be knocked off the wall if not careful.
2.5. We cannot accept responsibility for the misuse of any of our decorations resulting in damage to your home or rental property e.g. popping confetti inside and staining carpet.
2.5 Replacement of requested items: We will endeavor to supply the specific items requested, however we reserve the right to substitute an appropriate alternative where necessary.
3. PAYMENT
3.1 Deposit payment to secure booking: Your booking is guaranteed as soon as we receive your 50% deposit payment. After booking with TC Decorating Co., 50% of the total fee is required within 2 weeks of securing your booking. If however we do not receive this within the 2 weeks, your booking will be cancelled and the date will become available again.
3.2 Payment of your deposit is deemed as you having read, understood and accepted the terms and conditions of our services. Please do not hesitate to contact us if you would like clarification on any of the items.
3.3 Invoices & receipts: Invoices and confirmation of receipt for payments will always be sent via email.
3.4 Balance payment: The full balance is due 2 weeks prior to your event date and an invoice will be sent in advance of this date, (if for any reason you do not receive an invoice please contact our billing department at billing@tcdecorating.com). If payment is not received by this time, we will assume our services are no longer required and we reserve the right to offer your date to another client.
3.5 Amendments: Significant changes may change the quote/invoice you originally obtained. Absolutely no deletions are permitted within 2 weeks of your event date. Items can be added on as long as they are in stock.
3.6 Cancellations: Bookings are transferable to another date (subject to our availability). In the event of a cancellation within 2 weeks of your event date, a 30% charge will remain with TC Decorating Co. and you will be returned the remainder of your deposit. Cancellations in advance of 2 weeks prior to the event date remain payable in full.
Any bookings postponed must fall within 6 months from the original event date booked. After 6 months, prices will be subject to change.
TC Decorating Co. reserves the right to cancel the booking in the following conditions:
If the venue is closed on the day of the event due to circumstances beyond our control.
In the event of exceptional circumstances due to forces of nature such as earthquakes, flooding or extreme bad weather conditions such as snow or ice that may jeopardize the safety of our staff.
3.7 Refunds: In the event of a cancellation, all monies paid less 30% of the total invoice will be returned to the customer within 2 weeks.
3.8 Privacy: Your booking, event date, contact details (address, phone, email), & credit/debit card details will be treated with complete privacy. We will not release any information unless you give us consent to do so.
4. COMPLAINTS
4.1 The Client should first raise any complaints with TC Decorating Co. in writing within 21 days from the date of the event.
*We reserve the right to change these Policies, Terms & Conditions at any time without notice. These Policies, Terms and Conditions will always be current, and override any prior Policies, Terms & Conditions provided in any other form. No alteration or substitution to these Terms and Conditions shall be valid unless agreed in writing.